ION EZ Converter iOS App - FAQ and Troubleshooting

The ION EZ Vinyl & Tape Converter iOS app lets you quickly and easily bring music from your records and tapes into your iPad, iPhone, or iPod. We've put together helpful troubleshooting tips, and answers to your most frequent questions about using the App in the following article.

Note: this article covers questions about the EZ Vinyl & Tape Converter iOS app for iPad, iPod, and iPhone. For questions or support on the Window or Mac version of the application, click here.

FAQ & Troubleshooting

How much free space should I have on my iOS device prior to recording?

The EZ Converter App requires free storage space on the iOS device so that it can store your recordings. It is strongly recommended that you have at least 1 GB (preferably more) of free storage space available on your iOS device and the latest version of EZ Converter.

To update the app and view the available space on your iOS device, perform the following:

  1. Go to the App store
  2. Tap "updates" to ensure you have the latest version of EZ Converter
  3. Launch the Settings app.
  4. On the left-hand side of the screen that opens, select General.
  5. On the right-hand side of the screen, next to Available, you can view the storage space on your iOS

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I don't hear any audio when I'm recording and I don't see the volume meter moving.

This symptom is generally caused by one of the following:

  1. The iOS device or ION product is not powered on.
    Make sure your iOS device and ION product are both powered on.
  2. The iOS device not connected your ION product.
    Make sure your iOS device is securely connected to your ION product. Also, try "power cycling" (turning off then on) your iOS device and ION product, or try disconnecting then reconnecting the device.
  3. The cable connected to iOS device is broken.
    Try using a different cable, if possible.

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The music is playing and I see the volume meters moving, but I can't hear any audio.

This symptom is generally caused by one of the following:

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  1. The headphone monitoring option has not been enabled.
    In Step 3, set the Monitor incoming audio through headphones switch to ON, and connect headphones to your iOS device. Don't use headphones with a built-in microphone, like headphones used for phone conversations or the headphones typically included with an iOS device or other Apple products. Doing so will prevent your iOS device from recording your intended sound source (from your ION product).
  2. The volume level is too low.
    Record again at a higher volume:
    • If your sound source has its own gain knob or volume knob, adjust it so it is about 50-80% of the way to its highest setting—or higher, if needed.
    • Adjust the volume slider in the app (next to the volume level meter). ;
      Note: The loudest part of the song should reach the orange part of the meter.

I enabled headphone monitoring, but I hear only sounds from the room or no sound at all.

Your headphones may have a built-in microphone.

Don't use headphones with a built-in microphone, like headphones used for phone conversations or the headphones typically included with an iOS device or other Apple products. Doing so will prevent your iOS device from recording your intended sound source (from your ION product).

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I'm experiencing poor sound quality.

This symptom is generally caused by one of the following:

  1. Turntables: Cartridge connection is not secure.
    Make sure the cartridge is securely connected to the tonearm.
  2. Turntables: Vinyl record is dirty or scratched.
    Dust off and gently wipe the surface of the record before playing it. To ensure the best possible sound quality, we recommend using ION's VINYL ALIVE cleaning kit to clean your records before recording. Visit http://www.ionaudio.com/vinylalive to purchase it.
  3. Turntables: Stylus may be worn.
    If your stylus is over a year old or has been used extensively, it may be broken or worn. Contact the ION Audio parts department to purchase another stylus.
  4. Tape players: Tape heads may be dirty or magnetized.
    Use a standard tape cleaning or demagnetizing kit to clean or demagnetize the tape heads.

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I can't hear anything when I play music in the app's built-in music player. What should I do?

This symptom is generally caused by one of the following:

  1. The volume slider is too low.
    Increase the volume by sliding the volume slider to a higher setting, or use your iOS device's hardware volume up/down buttons.
  2. The dock on your iOS device is still connected to something (computer, sound source, etc.)
    Disconnect anything connected to your iOS device's dock then close and re-open the app.

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The recording sounds loud and distorted.

This generally indicates that the volume level setting is too high.

Record again at a lower volume:

  • If your sound source has its own gain knob or volume knob, adjust it so it is about 50-80% of the way to its highest setting—or higher, if needed.
  • Adjust the volume slider in the app (next to the volume level meter). Note: The loudest part of the song should reach the orange part of the meter.

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The recording is too quiet.

This generally indicates that the volume level setting is too low.

Record again at a lower volume:

  • If your sound source has its own gain knob or volume knob, adjust it so it is about 50-80% of the way to its highest setting—or higher, if needed.
  • Adjust the volume slider in the app (next to the volume level meter) Note: The loudest part of the song should reach the orange part of the meter.

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I can't hear my recordings once I've transferred them and try to play them on my computer.

Your computer's audio output (playback device) may not be set correctly.

Make sure that your computer's soundcard is selected as your playback device.

Windows XP

  1. Click Start Menu > Control Panel (or Settings > Control Panel in Classic View) > Sound and Audio Devices.
  2. Click the Audio tab and under Sound playback.
  3. Select your computer's soundcard as the default device.

Windows Vista

  1. Click Start Menu > Control Panel (or Settings > Control Panel in Classic View) > Hardware and Sound > Sound.
  2. Click the Playback tab and select your computer's soundcard as the default device.

Windows 7

  1. Click Start Menu > Control Panel > Sound.
  2. Click the Playback tab and select your computer's soundcard as the default device.

Windows 8

  1. Click Start Menu > Control Panel > Sound.
  2. Click the Playback tab and select your computer's soundcard as the default device.

Mac

  1. Click the upper-left "Apple" icon then click System Preferences > Sound.
  2. Click the Output tab. From the menu, select Internal Speakers if you are using the computer's internal speakers, select Line Output if you are using speakers, or select Headphones if you are using headphones attached to the 1/8" output.

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What digital format are my tracks converted to?

The tracks are converted to MP4 files at 128 kbps.

What devices are compatible with the app?

This app was designed to work with the following devices:

  • iPad (3rd generation)
  • iPad 2
  • iPad
  • iPhone 4S
  • iPhone 4
  • iPod touch (4th generation)

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Where are my tracks stored on my iOS device?

Your recorded tracks are stored within the app as "documents." To access them, connect your iOS device to your computer, click the Apps tab in iTunes, scroll down to the File Sharing section, and click the app name in the Apps list. The tracks will appear in the Documents list on the right.

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Can I listen to the music while it's recording?

Yes. In Step 3, set the Monitor incoming audio through headphones switch to ON, and connect headphones to your iOS device. Just don't use headphones with a built-in microphone, like headphones used for phone conversations or the headphones typically included with an iOS device or other Apple products. Doing so will prevent your iOS device from recording your intended sound source (from your ION product).

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ION Audio Technical Support & Warranty Service

Whether you you already own an ION Audio product or software title, or if you just have pre-sales questions, the technical support team is here to help!

Visit the following link to connect with phone, email, and automated support options:

Note: this article covers questions about the EZ Vinyl & Tape Converter iOS app for iPad, iPod, and iPhone. For questions or support on the Window or Mac version of the application, click here.

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