Return Policy

All ION Audio products, including factory refurbished units come with a 90-day parts and labor warranty.*
*Spare parts, iCT04 and iCT04RS do not have any warranty.

Order Cancellations & Changes
If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order. NOTE - order changes can only be made during Customer Service business hours. (9AM - 5PM ET, Monday thru Friday) These changes include cancellation requests, address changes, upgraded shipping or adding items to your order. 
Telephone: (954) 761-7550 

Return Policy
You may return new, unopened items within 30 days of delivery for a refund or credit towards the purchase of another item. Simply send us an e-mail and include the following information in your e-mail:

We'll provide you with an RMA number and complete return instructions in 1-2 business days via email. Please note: Items returned without an RMA number will not be accepted, so it’s important that you include the RMA number on your returned shipment.

All items must be returned in their original product packaging. Working items that have been opened may be subject to a 15% restocking fee.

What does "factory refurbished" mean?

In general, factory refurbished products are products that wouldn’t otherwise be sold as new, for a variety of reasons. They may have been used in field tests, used in sales displays at trade shows, or returned by a customer. As a result, factory refurbished products may come with minor blemishes

All factory refurbished products have been cleaned, quality checked and tested. Factory refurbished products are certified at the factory as fully operational, and come with a 90-day parts and labor warranty.

Damaged / Non-Working Items

In the unlikely event that you receive an item that has been damaged in shipping or is non-operational for some reason, simply follow the procedure above, and we will, at our discretion, either repair or replace the item as quickly as possible. While you may be responsible for shipping the item back to us, we will cover the cost of return shipping to you.

IMPORTANT: When returning an unopened item, please insure it and use a carrie that provides If it gets damaged in shipping and hasn’t been insured, you will be responsible for the cost of repairing or replacing the item.

Questions about returning an inMusic / order? 
Telephone: (954) 761-7550