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inMusic Brands has a new online store! click here to purchase online or find a reseller/dealer near you.

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Create your InMusic Profile

ION is part of an elite family of hardware and software companies known as inMusic Brands. The inMusic Profile is where you can register products, download software titles, and access exclusive content and offers - not just for ION, but for any brands within the inMusic network!

inMusic Shipping & Return Policy

By placing an order with inMusic, you agree to the terms set forth below, as well as inMusic's Terms of Use and Privacy Policy.

Shipping Policy

Shipping Methods and Delivery Schedules

See below for shipping options and schedules:

  • FedEx Ground – estimated delivery within 5-10 business days after order is processed
  • FedEx Express Saver – delivery within 2-3 business days after order is processed
  • FedEx 2nd Day Air – delivery within 2 business days after order is processed
  • FedEx Standard Overnight – next day delivery when placed before 2PM ET

Order Processing, Restrictions, and Shipping Cutoff Times

All inMusic Brands, Inc. orders ship to the United States only. We do not ship to P.O. Boxes. Expedited shipping is not available for orders shipping to Alaska or Hawaii.

All orders placed after 2PM ET will be processed the next business day. Orders are not processed on weekends or holidays.
(latest holiday information here)
December 31
New Year’s Day
January 17
Martin Luther King Day
May 30
Memorial Day
June 20
Juneteenth
July 4
Independence Day
September 5
Labor Day
October 10
Columbus Day
November 24 and 25
Thanksgiving Day
December 26
Christmas Day

FedEx Ground and FedEx Express deliver to residential addresses on Saturdays. However, Sunday delivery is limited to certain locations. Click here to see where FedEx delivers on Sunday.

During popular product releases and events, there may be a delay in processing and shipping.

Shipping Costs

We currently offer free ground shipping, as well as faster shipping options on the terms as stated during checkout. Shipping rates will vary and are subject to change.

Tracking your Order

You can track your order by using the FedEx tracking number sent to you by email. You can also access your tracking number by logging into your account and referencing your past orders.

Missing or lost package

Title and risk of loss for all items purchased from inMusic passes to you upon our delivery to the carrier. This means inMusic is not liable for late deliveries, lost or misdelivered products.

Return Policy

All orders placed on any inMusic direct website have a 30-day return policy. Items returned within 30 days of the date of purchase will receive a full refund back to the original payment method. You are responsible for the cost of returning the item back to inMusic.

To initiate a return, you can log into your account and navigate to the My Orders sections to begin the return process. If you do not have an account, please visit www.rane.com/support to contact us. We are available by phone, chat, or email.

Still have questions? Please contact us here.