BEFORE YOU CALL OR EMAIL...


Need a replacement battery?


Bluetooth Connection Troubleshooting Guide


El Capitan Support


Windows 10 Support



Manuals

Our Manuals and Quick Start Guides provide comprehensive, easy-to-understand instructions on using your device. Manuals and other product documentation are available from our product pages .


Install Any Available Updates

Driver and software update installers are available for download from each product page. Be sure to install the latest updates for your product (if applicable).


Community Support

Visit our ION community forums where you can ask online questions and exchange ideas and information with other customers.

Get Ready

When calling for help using a product, have your product with you, powered on, connected, and ready to use whenever possible.

How can we help?
You must select an inquiry type
Your Contact Info
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Some questions can be resolved most quickly via telephone. In order for us to provide you the best support possible, please provide a telephone number where we can reach you during our business hours.

Shipping Information
Product Information
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Your hardware serial number can be found printed on a sticker on the rear or bottom of your product. It may begin with (21). If you don't own the product yet, leave this blank.

You must enter your date of purchase
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Computer Information
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You must provide a question or problem description

Please upload any documents that may help us to resolve your inquiry quickly. A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 2MB.