If you recently purchased an ION Pathfinder from Costco, and are experiencing reduced battery life, click here to get a free replacement battery
Free Ground Shipping on Any Order | Next Day Shipping Available
Products
Menu
Account
Settings
Language
Ion Store View
links
  • Compare ()
  • Sign In
  • Create an Account
Toggle Nav
Search
Advanced Search
Cart 0

Support

ION Sound Experiences Support Options

Featured Support Articles
ION Cornerstone, Sport Express, Cornerstone Glow, Keystone Product Safety Recall
Need a replacement battery?
How to install a replacement battery in your rechargeable speaker
Connecting to your speaker via Bluetooth - Tips &amp Tricks
Knowledge Base

Before contacting ION support, we recommend searching our product support Knowledge Base to see if a solution to your particular question has already been published.

Manuals

Our Manuals and Quick Start Guides provide comprehensive, easy-to-understand instructions on using your device. Manuals and other product documentation are available from our product pages.

Contact Support
Contact Information
Address Information
Product Information
Your hardware serial number can be found printed on a sticker on the rear or bottom of your product. It will begin with (21).
Customer Support and Spare Parts
Corporate Headquarters

200 Scenic View Drive
Suite 201
Cumberland, RI 02864
United States

Tel: (401) 658-3743

United Kingdom

Unit 3, Nexus Park, Lysons Avenue
Ash Vale
Hampshire GU12 5QE
United Kingdom

Tel: 0044 (0) 1252 896000

Germany

Harkortstr. 12-32
40880 Ratingen

Tel: +49 2102 7402 20150

Taiwan

10th Floor, No. 165
Nanking East Road, Sec. 4a
Taipei 105

Tel:+886 2 2717 2389