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ION Support Options

Knowledge Base

Before contacting ION support, we recommend searching our product support Knowledge Base to see if a solution to your particular question has already been published.


Our Manuals and Quick Start Guides provide comprehensive, easy-to-understand instructions on using your device. Manuals and other product documentation are available from our product pages.

Contact Support
Contact Information
Address Information
Product Information
Your hardware serial number can be found printed on a sticker on the rear or bottom of your product. It will begin with (21).

A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 2MB.

Customer Support and Spare Parts
Corporate Headquarters

200 Scenic View Drive
Suite 201
Cumberland, RI 02864
United States

Tel: (401) 658-3743


4200 Boul Matte.
Unit C
Brossard, QC
J4Y 3J5

Tel: 1-833-466-9165

United Kingdom

Unit 3, Nexus Park, Lysons Avenue
Ash Vale
Hampshire GU12 5QE
United Kingdom

Tel: +44 (0) 1252 896 000


Hans Günther Sohl Str. 4a
47807 Krefeld

Tel: +49 2102 7402 20150


10th Floor, No. 165
Nanking East Road, Sec. 4a
Taipei 105

Tel:+886 2 2717 2389