Need a replacement battery?

Here's how you can be sure you get the right rechargeable battery for your ION speaker

How to get the longest life out of your battery

Rechargeable lead-acid batteries are similar to those used in automobiles. As with your car battery, how you use this battery has a significant impact on its lifespan.  For example, if you forget to turn off your car's lights and drain the battery, a jump start may work a few times.  But after a few full discharges, even a jump won't help, and the battery will need to be replaced.  With proper use and treatment, a lead-acid battery can last for years.  Here are some recommendations for getting the longest life from the internal battery:

Tips for using your battery
  • Fully charge the battery before using it.
  • For maximum life, drain the battery 80% once a month.
  • Charge the battery completely after each use.
  • Avoid completely draining the battery.
Tips for storing your battery
  • Avoid storing in high temperatures and moist places.
  • For long-term storage, periodically recharge the battery.
  • If you do not charge the battery for six months, it may not charge.
How to dispose of a Lead-Acid battery
  • Bring the unit to a recycling center or dispose of in accordance with local ordinances.
Are ION rechargeable batteries covered under the warranty?
Yes. Your replacement rechargeable battery can be covered under the warranty in the following circumstances:
  • You've owned your ION speaker for less than 90 days
  • You can provide a photo or image of your receipt

If the above applies, we can send you a replacement battery under the warranty, free of charge. Just use the form below to let is know where to send it, and provide a copy of your receipt. We'll take care of the rest!

Contact Information
Address Information
Product Information
Your hardware serial number can be found printed on a sticker on the rear or bottom of your product. It will begin with (21).

A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 2MB.

Customer Support and Spare Parts
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