Need a replacement battery?

Make sure you get the correct rechargeable battery for your ION speaker

How to get the longest life out of your battery

Rechargeable lead-acid batteries are similar to those used in automobiles. As with your car battery, how you use this battery has a significant impact on its lifespan.  For example, if you forget to turn off your car's lights and drain the battery, a jump start may work a few times.  But after a few full discharges, even a jump won't help, and the battery will need to be replaced.  With proper use and treatment, a lead-acid battery can last for years.  Here are some recommendations for getting the longest life from the internal battery:

Tips for using your battery
  • Leave your rechargeable speaker plugged in when not in use.  
  • Fully charge the battery before using it.
  • Charge the battery completely after each use.
  • Avoid completely draining the battery.
Tips for storing your battery
  • Avoid storing in high temperatures and moist places.
  • For long-term storage, periodically recharge the battery.
  • If you do not charge the battery for six months, it may not charge.
How to dispose of a Lead-Acid battery
  • Bring the unit to a recycling center or dispose of in accordance with local ordinances.
 

Are ION rechargeable batteries covered under the warranty?

Yes. Your replacement rechargeable battery can be covered under the warranty in the following circumstances:

  • You've owned your ION speaker for less than 90 days
  • You can provide a photo or image of your receipt

If the above applies, we can send to a replacement battery under the warranty, free of charge. Please contact us to let us know where to send it, and provide a copy of your receipt. You can chat with us through ION Support chat or submit a support ticket by clicking on the button below.

Please be sure to have the serial number on your speaker ready so that we can quickly identify your model and the appropriate replacement battery. We'll take care of the rest!


Customer Support and Spare Parts
Corporate Headquarters

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Suite 201
Cumberland, RI 02864
United States

Tel: (401) 658-3743

Canada

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J4Y 3J5

Tel: 1-833-466-9165

United Kingdom

Unit 3, Nexus Park, Lysons Avenue
Ash Vale
Hampshire GU12 5QE
United Kingdom

Tel: +44 (0) 1252 896 000

Germany

Hans Günther Sohl Str. 4a
47807 Krefeld

Tel: +49 2102 7402 20150

Taiwan

10th Floor, No. 165
Nanking East Road, Sec. 4a
Taipei 105

Tel:+886 2 2717 2389