Need a replacement battery?
Use our battery lookup tool to make sure you get the right rechargeable battery for your ION speaker
Locate the serial number on rear, bottom, or side of your product.
It will be found on a sticker with a barcode, and will begin with (21).
How to get the longest life out of your battery
Rechargeable lead-acid batteries are similar to those used in automobiles. As with your car battery, how you use this battery has a significant impact on its lifespan. For example, if you forget to turn off your car's lights and drain the battery, a jump start may work a few times. But after a few full discharges, even a jump won't help, and the battery will need to be replaced. With proper use and treatment, a lead-acid battery can last for years. Here are some recommendations for getting the longest life from the internal battery:
Are ION rechargeable batteries covered under the warranty?
Yes. If you have owned your product for 90 days or less, just use the form below to let us know where to send it, and provide a copy of your receipt. We'll take care of the rest!
Warranty Replacement Battery Request
If you have owned your product for 90 days or less, and are experiencing reduced battery life, please fill out the following form to request a replacement battery under the ION warranty.