Need a replacement battery?

Use our battery lookup tool to make sure you get the right rechargeable battery for your ION speaker

How to get the longest life out of your battery

Rechargeable lead-acid batteries are similar to those used in automobiles. As with your car battery, how you use this battery has a significant impact on its lifespan.  For example, if you forget to turn off your car's lights and drain the battery, a jump start may work a few times.  But after a few full discharges, even a jump won't help, and the battery will need to be replaced.  With proper use and treatment, a lead-acid battery can last for years.  Here are some recommendations for getting the longest life from the internal battery:

Tips for using your battery
  • Leave your rechargeable speaker plugged in when not in use.  
  • Fully charge the battery before using it.
  • Charge the battery completely after each use.
  • Avoid completely draining the battery.
Tips for storing your battery
  • Avoid storing in high temperatures and moist places.
  • For long-term storage, periodically recharge the battery.
  • If you do not charge the battery for six months, it may not charge.
How to dispose of a Lead-Acid battery
  • Bring the unit to a recycling center or dispose of in accordance with local ordinances.
 

Are ION rechargeable batteries covered under the warranty?

Yes. If you have owned your product for 90 days or less, just use the form below to let us know where to send it, and provide a copy of your receipt. We'll take care of the rest!

 

Warranty Replacement Battery Request

If you have owned your product for 90 days or less, and are experiencing reduced battery life, please fill out the following form to request a replacement battery under the ION warranty.

Contact Information
Address Information
Product Information
Your hardware serial number can be found printed on a sticker on the rear or bottom of your product. It will begin with (21).
Customer Support and Spare Parts
Corporate Headquarters

200 Scenic View Drive
Suite 201
Cumberland, RI 02864
United States

Tel: (401) 658-3743

United Kingdom

Unit 3, Nexus Park, Lysons Avenue
Ash Vale
Hampshire GU12 5QE
United Kingdom

Tel: 0044 (0) 1252 896000

Germany

Harkortstr. 12-32
40880 Ratingen

Tel: +49 2102 7402 20150

Taiwan

10th Floor, No. 165
Nanking East Road, Sec. 4a
Taipei 105

Tel:+886 2 2717 2389