ION Cornerstone, Sport Express, Cornerstone Glow, Keystone Product Safety Recall

Important Safety Recall Notice

We have identified a potential safety concern with our Cornerstone, Cornerstone Glow, Keystone and certain Sport Express speakers. In cooperation with the U.S. Consumer Product Safety Commission, ION Audio is issuing a voluntary recall and exchange program.

It has come to our attention, that these units have a fault that may cause the product to unexpectedly burst resulting in flying debris that could cause property damage and/or bodily injury.

Out of an abundance of caution, and because your safety is of our highest priority, we urge you to discontinue use immediately and contact ION to determine whether your product is affected, and if so, to exchange.

How to return your product to ION

To make arrangements to exchange your unit for an electronic gift card, please contact ION Audio Recall Customer Support at 1-833-682-0371 or by using the form below.

You'll need to have your products serial number handy. This can be located underneath the product on a sticker with a bar code and will begin with (21).

 Example Serial Number

  • You'll receive a pre-paid return shipping label to track your request. 
  • Upon receiving your product, a gift card for the retail value of the product redeemable at www.ionaudio.com will be e-mailed to you.

Have additional questions?

If you have a question or concern of any kind, please let us know so we can make it right. You can contact ION support at 1-833-682-0371 or online at www.ionaudio.com/support.

 
Contact Information
Address Information
Product Information
Your hardware serial number can be found printed on a sticker on the rear or bottom of your product. It will begin with (21).
Customer Support and Spare Parts
Corporate Headquarters

200 Scenic View Drive
Suite 201
Cumberland, RI 02864
United States

Tel: (401) 658-3743

United Kingdom

Unit 3, Nexus Park, Lysons Avenue
Ash Vale
Hampshire GU12 5QE
United Kingdom

Tel: 0044 (0) 1252 896000

Germany

Harkortstr. 12-32
40880 Ratingen

Tel: +49 2102 7402 20150

Taiwan

10th Floor, No. 165
Nanking East Road, Sec. 4a
Taipei 105

Tel:+886 2 2717 2389